Return Policy

Here at Pet Trails we want our customers and their pets to enjoy an unforgettable with Store Credit.

2) PRODUCT DOESN'T FIT THE EXPECTATIONS:

  1. The selected size does not fit the customer's measurements.
  2. Customer simply want a change for another product or return it.
  3. Patterns have some variations according with the picture.
  4. Color is slightly different from the picture.

We may choose to deliver a refund of 25% of the value of the product in exchange for the customer to keep the product, to avoid possible shipping costs and customs for the same.

3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:

  1. No refund requests will be accepted by email, chats or any other method.
  2. No refund requests will be accepted after 14 natural days for any reason.
  3. Return shipping costs are the customer's responsibility.
  4. Refund can take between 12 to 20 days to be reflected on your statement
  5. We'll refund only to the same payment method from where customer originally paid
  6. Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
  7. Products that were on SALE collections or purchased by a special promotion as a coupon code are not eligible for a return or exchange.
  8. Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.

To exercise the right to change or return the product, you must initiate the process through Change and Return Form